Custom delays at GRU

Due to current Customs issues, we anticipate delays in Customs release and freight deliveries over the next several days. This situation affects all air shipments destined for São Paulo Guarulhos International Airport (GRU), and we want to assure you that we are actively working to address this challenge. Our priority is to find alternative routes that will not significantly alter transit times, thereby safeguarding the interests of our valued clients.

In response to these challenges, we have decided to continue sending only perishable or critically urgent goods to GRU, as these will still be treated with the customary urgency required. This focused approach aims to minimize disruptions while ensuring that time-sensitive shipments receive the attention they deserve.

Rest assured that we are closely monitoring the situation, and we commit to providing you with regular updates. Our dedicated team is working diligently to find effective solutions, and we anticipate that the situation will be resolved within the next two weeks.

We sincerely appreciate your understanding and cooperation during this period. If you have any specific concerns or if there’s anything we can do to assist you further, please do not hesitate to reach out to our customer service team.