In today’s digital landscape, customer reviews are more influential than ever. Positive reviews can boost credibility and drive sales, while negative feedback, particularly around delivery issues, can deter new customers and damage brand reputation. How a business responds to reviews—especially complaints—significantly
With eCommerce sales expected to double again by 2026, a growing market means more opportunities – with more competition – and for eCommerce brands and retailers to thrive they need a laser focus on their customers, technology, growth and competitive
Outsourcing your logistics and fulfilment brings many benefits, the most significant of which are efficiencies, cost savings, improved cashflow, ability to scale rapidly and enhanced risk management. By outsourcing their logistics and fulfilment to 3PLs, businesses avoid investing in infrastructure, equipment
The UK is becoming increasingly comfortable with eCommerce returns, as 25% of retailers say they have seen a rise in returns over the last two years, with retail returns increasing by 60% over the same period and fashion retailers particularly
The Reuter’s State of Cross border eCommerce report shows nearly all businesses experience delays due to incorrect documentation, with 94% of respondents say the delays are hugely costly and of grave concern because, second only to price, consumers value speed,
The days when companies paid lip-service to sustainability are long gone. It is a must in today’s business environment and has plenty of eCommerce benefits as well. Focusing on sustainability builds brand value, meets consumer demands, attracts talent and creates new
Noatum Logistics’ latest state-of-the-art eCommerce fulfilment hub is currently undergoing an intensive fit out programme, which will create an additional 300,000 sq. ft. of operating space, with conveyor and garment rail systems between mezzanine floors and bespoke receiving and despatch
With an estimated 4.6+bn social media users worldwide, it can be difficult to cut through the noise and get your brand seen. In this article, we share a few tips to get you started: Follow accounts that are similar to your business Social
Here at Noatum, our values inspire us to put our customers at the centre of everything we do. Our business model operates from a unique high-level overview of the final-mile delivery sector. We continuously analyse the marketplace, seeking out improvements
Returns form an integral part of the online shopping process. In this article we will review how you can offer returns in the most efficient way for your business. Firstly, let’s explore how having an appropriate returns process in place forms