{"id":18357,"date":"2023-03-28T13:06:07","date_gmt":"2023-03-28T12:06:07","guid":{"rendered":"https:\/\/www.noatumlogistics.com\/?page_id=18357"},"modified":"2023-12-22T16:02:21","modified_gmt":"2023-12-22T15:02:21","slug":"customer-voice-nps","status":"publish","type":"page","link":"https:\/\/www.noatumlogistics.com\/es\/customer-voice-nps\/","title":{"rendered":"CUSTOMER VOICE"},"content":{"rendered":"

[vc_row center_row=”yes” el_id=”aboutus”][vc_column][vc_row_inner css=”.vc_custom_1676288310133{padding-bottom: 20px !important;}”][vc_column_inner width=”1\/2″]

Escuchamos a nuestros clientes para seguir mejorando<\/h2>

Nuestro programa de satisfacci\u00f3n de clientes es una parte importante de nuestra estrategia global, en la que evaluamos el rendimiento de nuestras operaciones en distintas \u00e1reas, desde la concepci\u00f3n, incluidos los aspectos administrativos, hasta la ejecuci\u00f3n y la experiencia del cliente.<\/h4>\n<\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1585069181387{padding-top: 75px !important;}”][vc_column_text]Para medir nuestro rendimiento, se distribuye una encuesta por correo electr\u00f3nico a nuestros clientes. Esta encuesta consta de 19 preguntas divididas en 7 categor\u00edas: NPS, CES, CSAT, Preguntas Gen\u00e9ricas de Mercado, Experiencia de Servicio al Cliente, Experiencia de Servicio y Cierre.<\/p>\n

Prestamos especial atenci\u00f3n a las cualidades que m\u00e1s valoran las empresas a la hora de seleccionar un proveedor de la cadena de suministro. Nuestra escala de medici\u00f3n se basa en las valoraciones de la experiencia de servicio.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=”50px”]

NL Satisfacci\u00f3n de Clientes 2023<\/h4><\/div><\/div>[vc_single_image image=”18991″ img_size=”full” alignment=”center”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row center_row=”yes” css=”.vc_custom_1675411450278{background-image: url(https:\/\/www.noatumlogistics.com\/wp-content\/uploads\/2020\/02\/fondo-directorio-2.jpg?id=9849) !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/2″]

\u00bfQu\u00e9 hacemos con los resultados?<\/h4><\/div><\/div>[vc_column_text]Realizamos un an\u00e1lisis exhaustivo de las encuestas y opiniones recibidas de nuestros clientes, procesamos los datos de todas nuestras regiones de actividad y elaboramos un resumen completo de todos los resultados relevantes. Esta informaci\u00f3n nos ayuda a obtener una perspectiva externa del servicio y a mantener nuestras estrategias actualizadas de cara a las necesidades del mercado, as\u00ed como con las necesidades particulares de cada industria y\/o regi\u00f3n.<\/p>\n

Tras la recopilaci\u00f3n de datos, elaboramos estrategias que compartimos con nuestros equipos y debatimos su correcta aplicaci\u00f3n para los siguientes periodos operativos.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″]

Plan de acci\u00f3n<\/h4><\/div><\/div>[vc_column_text]Los resultados de la encuesta se comparten y la aplicaci\u00f3n de las nuevas estrategias comienza en el segundo trimestre del a\u00f1o. Los equipos de cada regi\u00f3n son responsables de garantizar el cumplimiento de los nuevos objetivos y de hacer un seguimiento de los clientes que han respondido a la encuesta y mejorar su experiencia con nuestros servicios, si procede.<\/p>\n

Agradecemos a todos los clientes que han participado en esta encuesta y han contribuido a la mejora de nuestro servicio.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row center_row=”yes” css=”.vc_custom_1675860924841{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}”][vc_column][vc_column_text]Si desea ayudarnos a mejorar nuestro servicio, responda a la siguiente pregunta:<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row center_row=”yes”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_raw_html el_id=”surveyDiv”]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[\/vc_raw_html][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row center_row=”yes” el_id=”aboutus”][vc_column][vc_row_inner css=”.vc_custom_1676288310133{padding-bottom: 20px !important;}”][vc_column_inner width=”1\/2″][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1585069181387{padding-top: 75px !important;}”][vc_column_text]Para medir nuestro rendimiento, se distribuye una encuesta por correo electr\u00f3nico a nuestros clientes. Esta encuesta consta de 19 preguntas…<\/p>\n","protected":false},"author":9,"featured_media":7556,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-18357","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nGet to know Noatum Logistics, global freight forwarder<\/title>\n<meta name=\"description\" content=\"As an innovative logistics provider, Noatum Logistics offers specific, integrated, complex and value-added solutions for our clients\u2019 supply chains.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.noatumlogistics.com\/es\/customer-voice-nps\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Get to know Noatum Logistics, global 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